My bar of soap is slimy and looks gross. What can I do to avoid this?
Glad you asked. Keep your bar of soap from getting slimy and have it working longer for you by keeping it out of water when not in use. Using a soap dish where water can drain away from your soap will help tremendously.
Did someone say soap dish? You can find our sustainable cedar, handcrafted in the USA soap dishes here.
How will my soap be packaged?
We heart the environment and try to make as little impact on it as possible. Our hang tags are made from 100% recycled post-consumer fiber. Your bar of soap will come wrapped in an eco-friendly, unbleached and sustainable cotton muslin bag. We do our best to to use recycled and recyclable materials when possible.
How is your soap made? Is wizardry involved?
Every soap at The Naked Villain Society is made the old-fashioned, cold-processed way. We blend organic, vegan and cruelty-free oils and butters together to create our soap in small batches. Soap is hand poured into soap molds, hand cut and cured for at least 6 weeks to ensure a firmer, more mild bar of soap.
We're keeping mum on the wizardry question.
How much does a bar of soap weigh?
Our bars of soap each weigh approximately 6 to 6.5 oz. During the curing process, soap experiences moisture evaporation and weight will drop to around 5 oz.
How do I light a wood wick candle?
The wood wick candle is lit like any other candle, however, the wood wick creates a soothing crackling sound. Burn the candle for at least 1-2 hours at a time to ensure the melted wax pool reaches the edge of the jar or else the candle will not burn properly and will create a tunnel effect while burning. Do not burn for more than 4 hours at a time. Keep wood wick trimmed to 1/8th of an inch.
What is the burn time of your candle?
The approximate burn time of our candles is 60 hours.
Where does the wood in the wood wicks come from?
The wood wicks are made from FSC sustainable wood from the U.S.
What are the candles scented with?
Candles are scented with pure essential oils and phthalate-free fragrances.
Is there any petrolatum in the lip butters?
No, there is no petrolatum in the lip butters. Our lip butters are made from certified organic, simple and all natural ingredients such as mango butter, fair trade shea butter, raspberry seed oil, jojoba oil, sweet almond oil, candelilla wax, vitamin e and pure essential oils.
How do I use the lip butter?
Run a clean finger over the butter until it softens, then apply a light layer over your lips - a little goes a long way. Apply as needed.
How do I use the bath salts?
Our bath salts are easy to use! Fill bath with hot water, take 1-2 handfuls of bath salt and sprinkle into bath, soak for 20-30 minutes for maximum therapeutic benefits. OR fill muslin bag halfway (about 1 /4 cup) with bath salt and tie closed. Fill bath with hot water and drop muslin bag into bath. For maximum therapeutic benefits, stay in bath for at least 20-30 minutes.
How do I store the bath salts?
When not in use, please keep your bath salts in their bottle and store in a cool, dry place. Please use caution as tub may be slippery after use. Use within one year.
What are the ingredients used in your bath salts?
We use a variety of salts, organic botanicals and essential oils that are chosen for their relaxing and therapeutic benefits. The ingredients work together harmoniously and provide you with a tranquil environment.
How do you use the body scrub?
Take a handful of body scrub and apply onto damp skin using a circular motion. Leave on your skin skin for several minutes to receive maximum benefits. Rinse well. Please use caution as tub may be slippery after use.
I want to ship my order to a different address than my billing address. How do I do this?
Easy peasy. During the checkout process under Shipping Options, you'll see a box next to Shipping Address Same as Billing. Simply uncheck the box and input the shipping address you want your order shipped to.
When will my order ship?
All soap orders will ship within 48 hours or less - we strive for less. Made-to-order items will be shipped within 4 days or less. Orders are processed Monday through Friday, excluding major holidays.
How much does shipping cost?
Domestic orders 13 oz. and under will ship via USPS First Class for $3.00. Domestic orders over 13 oz. will ship via Priority Mail with insurance and tracking information for $5.30. Receive free shipping when you spend $50 or more (use code freeship at checkout). Florida residents will be charged 6% sales tax which will be calculated automatically at checkout. For international orders, packages under 4 pounds of weight will ship via USPS First Class International. Packages over 4 pounds of weight will ship via USPS Priority Mail International. International shipping prices vary depending on destination and you will see the shipping price during the checkout process. At this time, orders ship via United States Postal Service and UPS.
How long will it take to receive my order?
Delivery times will vary. For domestic orders, most items will arrive within 3 to 7 days from ship date. For international orders, delivery time can take anywhere between 2 to 6 weeks from ship date. Once your order has shipped, you'll receive an email notifying you of shipment along with any tracking information, if applicable. If you are concerned about your order, please email us at any time email@example.com so we can track your order.
I am an international customer - will you pay for any customs duties or fees?
Sorry - these fees are set by your government and are your responsibility. For more information, please contact your customs office or postal office. You can also go here to determine an estimate of your fees.
Ackkkkk! I made a mistake and want to cancel my order. What can I do?
Please email us at firstname.lastname@example.org within 30 minutes of placing your order and let us know that you'd like the order cancelled and we'll take care of it.
What's your return policy?
We want you to love your product, however, due to the personal nature of our handmade products, we cannot accept exchanges or returns on these items. Please contact us immediately at email@example.com if you have any issues with your order and we'll work with you on getting a replacement or a refund. The shipping cost is not included as part of the refund.
Are your products vegan and cruelty-free?
YES! All our products are 100% vegan and 100% cruelty-free - we are PETA approved.
The item I purchased looks a little different than the ones in the photos. What's going on?
Due to the handmade nature of our products, variations will occur. You are getting a unique product each time. Lucky!
Who makes all this stuff? Are robots involved?
You'll be happy to know that robots have no hand in making our products. Rhana is our alchemist at hand - for more information about Rhana, go to the About page and read the Blog. Just be grateful you haven't seen her do her robot dance.
Is there anything new on the horizon?
Glad you asked. We introduce new items every season. Sign-up for our newsletter below and follow us on Facebook, Instagram, Pinterest and Twitter to stay up-to-date on all things Naked Villain.
I'm interested in wholesale. What should I do?
Please visit our wholesale page for more information.
I still have questions - what do I do?
The best way to reach us is via email where your questions will be answered as quickly as possible: firstname.lastname@example.org.
Lionel Richie or Michael Bolton?
Can you repeat the question?